Great way to dismiss customers/ignore tech problems! @Plusnet Hi we have a problem with our business internet connection. Been on hold for over an hour and spoken to 4 people - still no closer to getting a date for the Internet to go live. Called the helpline this morning, on hold 38mins then get cut off !! Except I don’t get it on any other streaming service, just prime and it’s doing my nut in. @virginmedia looking more appealing by the minute. The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. No problems detected at Plusnet Plusnet problems in the last 24 hours We share O2’s network, and you can check their live network status in your area to see if any maintenance work is going on, or whether there has been a problem identified with the network. @plusnethelp Hi. @Plusnet worst customer service of any broadband provider I’ve ever come across...2 months and multiple calls, emails etc and still no broadband. Tried to call plusnet customer service every day -NOT ACCEPTING ANY CALLS AT ALL. Nearly a week of this now. @FreakGlitcha Please. What info do I need to set up a new router. I messaged plusnet on Twitter and had no reply. Page last updated by Chat is offline. @plusnethelp Morning! Internet down for two hours now. And still no response from Plusnet. @Plusnet as an ISP you have not been successful over the past few weeks Low on minutes, data or texts? @plusnethelp Hey Plusnet! Latest from plusnet team member 'well it isn't our fault' - well who's is it then?! I work in a job where a stable internet connection is more important than a fast internet connection. @alan0669 Plusnet down – Mobile network not working as customers can't make or receive calls. No refund of the £25 & currently been hanging on trying to get this sorted. Promised engineer has not materialised. General mobile help . Share them here. Download it to get fast access to your bills, current and remaining allowances, your Bolt-ons and Smart Cap spend limit. The router is not picking up an IPv6 connection. Massive impact on work, study & life. UN gegrayson (not the one I gave earlier!). @2totango3 No further info from plusnet. Plusnet Mobile appears to have crashed this morning, leaving users unable to make or receive calls. 25+ min waiting for your customer service helpline to answer, no chat available, is this SERVICE??? So much for a maximum of 72hrs to fix a problem. How do you rate Plusnet over the past 3 months? My phone line is up and running but my broadband isn't and I'm trying to work from home. Is anyone else having constant issues with @Plusnet broadband cutting out? Are you going to answer any of my Tweets! What are the Plusnet settings for this please? @plusnethelp Further to my earlier tweet, we are getting internet dropouts again this evening. :(. @Jessie_XL !This is becoming urgent and I would really appreciate some support . @Lara33764966 Latest from plusnet team member 'well it isn't our fault' - well who's is it then?! There are three ways to request a Plusnet PAC Code: Online: You can get a PAC Code from Plusnet by logging in to the Plusnet Mobile account website . Can someone please check my connection? It's continuous and becoming quite annoying now. Check the official Had a few issues this week alone, nevermind this year. This appears to have rectified the issue. At my breaking point: @Plusnet is a scam. 25+ min waiting for your customer service helpline to answer, no chat available, is this SERVICE??? Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. Pls give advice? Help!!! @plusnethelp @Plusnet Can someone check my connection please? @plusnethelp @Plusnet this is ridiculous now can some please answer me!! @JackieFoy6 BT engineer asked to set hub up this pm. :(. I tweeted yesterday and you havent even responded! It was suggested there was a problem with my SIM card and was sent a new one. My phone line is up and running but my broadband isn't and I'm trying to work from home. Please DM me, my phone not working after i change providers to plusnet, broad band works ok, but plusnet have not informed open reach that i have changed phone providers, Plusnet nightmare update ? @daniel_eason @Plusnet @plusnethelp why is your service so awful and why can't I get hold of anyone to sort it? This evening Plusnet customers have complained they are unable to access their internet and are experiencing problems with their mobile network. @JeremyB_Writer can’t get over the fact I’ve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesn’t work with Apple devices and have I tried turning it off and back on again? Not the best of starts. Been trying since yesterday, live chat disabled, multiple phone calls, the longest lasted 55 minutes and still no response, private msgd on here, still nothing! @Littlelucyd @Plusnet Yep I have had major issues with Plusnet too.... Good luck! Simple house move has been delayed 3 times. All you need to know about paying for your Plusnet Mobile service. ?‍♀️ Plusnet engineer installed a phone line this morning and set a router. "J" will provide update within the next 24 hours. I’m not receiving any response nor being put back in touch with your colleague Paul Stainforth who was kindly trying to resolve this long-standing issue.Who can I escalate this complaint to? @plusnethelp Hi Plusnet, do you know if there any outages in the KW postcode region, only my Granny says she's had no internet for the past few hours. Not the best of starts. Sort it out! @Plusnet @plusnethelp broadband is erratic, today and past few weeks, we need stable connection, we teach etc! Coincidence? @Kinglassielass The router is not picking up an IPv6 connection. I wish I had never renewed let alone paid extra for supposedly better speed. @andieuridge Since moving home no internet now for 3 weeks!! You could rule out the Wifi network network being the cause of the problem by connecting your PC directly to the Plusnet broadband router using a network cable and run the Plusnet … UN gegrayson (not the one I gave earlier!). @katelettuce @MichaelRosenYes @virginmedia I would wholeheartedly recommend Plusnet. Not. @plusnethelp Hi, I am having problems with my broadband connection for the last 4 days and have not been able to contact PlusNet either by phone or live chat. So, switched from Plusnet to Sky Broadband on the 21 Nov. Activation date was supposed to be 7th Dec. As of today, I still do not have broadband! Plusnet is an internet service provider that also offers a mobile service. Looks like I’m not the only one. @k4bladesagain Explain. I've been with them for aeons and had very few problems. Or did you turn me off? @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. @Plusnet I’ve cancelled my BB from the 6th Jan. @SkyHelpTeam @Plusnet seems the WiFi not working any advise Wrexham? Last Updated 16 seconds ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. @JeremyB_Writer "J" will provide update within the next 24 hours @Plusnet How about helping those that have had Internet problems over a week and messages are being ignored!!! Plusnet users are complaining about a major outage this morning which appears to have hit the firm’s mobile network. @Plusnet Internet down since this afternoon hit and miss all week What are you lot doing about ? Rubbish service. Less than 25mb/sec download. @jennyduncalf2 Hello @Plusnet do you have anyone in customer service today? @julia_melville @lornamower41 @plusnethelp Hello Adrian. For this @chrisroast @plusnethelp Village spent six months in the Bermuda Triangle of Openreach, BT and plusnet. Day 3 they say the new order has strangely not been completed. In internal factors, the sim does not work because of the network’s terms/conditions or because of their services. I use my data it’s fine but as soon as I use ur guys shitty WiFi it stops working??? I have no problems with my 80Mb Plusnet line, but a colleague has terrible with 500+Mb Virgin all the time. No communication. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. According to Down Detector the issues started at … @plusnethelp @Plusnet please please can you help my friends who have had no internet now for over 2 weeks. No internet since 2 AM. Totally useless. (Sorry, we had to) #BTplusone https://t.co/xOqwt59zFN. @plusnethelp Having issues? I’m not receiving any response nor being put back in touch with your colleague Paul Stainforth who was kindly trying to resolve this long-standing issue.Who can I escalate this complaint to? Plusnet doesn't have its own stores. So glad I’m paying for @plusnethelp @Plusnet and so far in the last hour it’s crashed 5 times! Me. Is it correct that Plusnet do not offer Wifi calling? He is refusing to pass me on to someone else to try and help. My wife is working from home and not a service we expect, @joethomasld Hi Joe if your services are still active with Plusnet you will need to speak to them about any issues on your line we'd only be able to look at this once your service is active with us ^Alannah, @Plusnet I’ve had no internet since 4pm on Friday. Me. Lost my connection about an hour ago. @Plusnet #plusnet, @ggrayson19 Mobile Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. Plusnet Mobile using EE's 4G, 3G and 2G network is basically the best thing about joining them. @WeAreOpenreach. The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected! No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) #Plusnet. Thanks plusnet for upgrading our line and not telling us until the last minute so I’m w/o internet for working this afternoon. Your customer care seems non existent HELP them please. I've been with them for aeons and had very few problems. @Plusnet just done care! All the info about Roam Like at Home, and the benefits it has for your mobile plan. @ggrayson19 Thanks. Is anyone else having constant issues with @Plusnet broadband cutting out? It takes 30 minutes to talk to one of your team, all they do it to do a spot check on the broadband then another team closes the ticket which is impossible to reopen. @plusnethelp hi ? @Plusnet Now told on the phone there is a fault on the line and it will take till tuesday evening to fix as Open Reach dont work at the weekend. @mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. Plusnet is an internet service provider that also offers a mobile service. @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. Not a week gone by since the switch from Life mobile to Plusnet and already my current accounts page is showing mistakes with my current usage showing from … Also, anyone had any issues changing supplier but keeping BT email address. @plusnethelp @Plusnet this is ridiculous now can some please answer me!! Internet is disconnected. Lost my connection about an hour ago. Come on Plusnet. No router has arrived. @robertr653 In the last week it seems to have blocked the app completely from use. Please. If you need any help or advice, you need to get this via the Plusnet website or by calling Plusnet customer services on 0800 079 1133 (or 500 from a Plusnet Mobile). can’t get over the fact I’ve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesn’t work with Apple devices and have I tried turning it off and back on again? My network connection is as stable as Chernobyl at the moment, trying to work from home with little or no success! You're supposed to have migrated me to fibre today and now have no connection... @Plusnet I’m a new customer who has been trying to get through to you most of the day as my internet is down and I’ve held for over 20 minutes on several occasions only to be cut off! I am fine on EE, my wife using your mobile network is not. @Plusnet you came yesterday to install WiFi line in but WiFi not working. Ad my Internet goes down yet again, frequent occurrence now with PlusNet. Please get in touch. Thanks. Thursday evening it took 2 hours to complete (1/2). @israel_May_1948 Independent outage monitor Downdetector has registered over 480 reports from Plusnet customers claiming their respective service is not working as normal. @plusnet why are u making my Amazon prime not work? @markwilsonit @bt_uk I moved to plusnet this year as I'd had enough of this and increasing costs....I had some issues with redeeming the voucher with Plusnet at the start but been fine service wise. And it's a big advantage over all other low-cost providers that use other networks (apart from BT Mobile and Virgin Mobile). One man had 11 visits. Still no internet and now phone also been cancelled ? Praying it starts working before I start work on the morning. He said the internet services will be available after 15 min but the signal is still red and no services yet! Very helpful. Day 25 Chat is offline. @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. Your Plusnet Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard ® International. @Plusnet @plusnethelp broadband is erratic, today and past few weeks, we need stable connection, we teach etc! Not the service we signed up for. @andreah75758486 @Plusnet Did you get through to them eventually? Been on hold for an hour! status page, User reports indicate possible problems at Plusnet. Thanks, @Sophtwin2 @KateSlaterPR @Plusnet They are awful, currently on my second set of 30min holds having been cut off after the first. A response from Plusnet would be nice, but maybe they can’t respond because of the problem. @plusnethelp @WhichUK @BillShaw @IndyGers, No other issues in the area with other providers. @DaviesPieface77 Explain. 8th JANUARY! @iledsham @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. This is why I have been quiet babes xx. Ffs @Plusnet still no internet it’s been 24hrs! I’ve had no internet for a week now and I’m not going to pay my bill until it’s sorted. i'm done with your ****, we're moving off once we get the chance, this is absolutely unacceptable. So much for a maximum of 72hrs to fix a problem. Is this Customer Service ? You charge me full price, for half the service, it's not very nice. For the second time today. Pinging the Plusnet DNS server results in 82% packet loss and an averages response time ov over 19,000 ms. My broadband is almost completely down pinging the Plusnet DNS @ 212.159.13.49 results in 82% packet loss and average of 19 *seconds* for a response. Im on my second plusnet router thats now not working. @katelettuce @MichaelRosenYes @virginmedia I would wholeheartedly recommend Plusnet. Still no internet or landline. @paulgmccarron Another day, further internet disconnections and slow speeds from @plusnet and still no reply from @plusnethelp on twitter at all and so once again hanging on the phone for over 30 minutes just to try and speak with someone about the woeful service. @Plusnet website saying no broadband issues, but our street been out for hours... any clues??? @plusnethelp hi. @HannahRose1401 @Plusnet @plusnethelp I get issues on Plusnet with prime too. Trouble seems to have begun around 11.30am with hundreds of reports across the UK. @Plusnet @plusnethelp is there a general issue with your broadband? Are you also affected? Pls help, @plusnethelp Hi. @plusnethelp can anyone help please? Not a great start but if they work from here on, it does sound like a good little network. I hate this company, worse than talktalk. Plusnet is having issues since 05:00 PM GMT. This should not be happening, @power_of_h Use Plusnet’s coverage checker above to find out more about Plusnet 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage. @TomPollak7 @KellyShaw31 @staceyv50 @plusnethelp Well, 3 weeks in @WeAreOpenreach finished at GU33 7QB today. Also, anyone had any issues changing supplier but keeping BT email address. @andreah75758486 @Plusnet Did you get through to them eventually? I never quite saw the point of the black line doodles over the top of this Talk Talk video (or is this Plusnet?) @plusnethelp Is there a reason why Plusnet are routinely ignoring my open service ticket? Can’t get through on phone even after hanging on for 39 mins. You took the cash early Nov, cancelled the order 15/11 without telling me, told me end Nov the refund'd be 28 days after 15/11, now it's 14 days after 15/12. Connection drops galore. I hate this company, worse than talktalk. The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected! To make matters worse, your live chat is down! An Openreach issue or Plusnet's? @Plusnet @plusnethelp why is your service so awful and why can't I get hold of anyone to sort it? @harleyrusk @Plusnet @plusnethelp Same. @plusnethelp Hi, I am having problems with my broadband connection for the last 4 days and have not been able to contact PlusNet either by phone or live chat. Worrying that on my first day of being with @Plusnet I already can’t get hold of anyone... @Littlelucyd @Plusnet Yep I have had major issues with Plusnet too.... Good luck! By 2020, the network should cover 99.8%. Still no internet and now phone also been cancelled ? Praying it starts working before I start work on the morning. @sukainana Frustrations? Do not go with @Plusnet. @plusnethelp. @plusnethelp my broadband is almost completely down. @deary_adam Avoid Plusnet at your peril. I use my data it’s fine but as soon as I use ur guys shitty WiFi it stops working??? Router is not delivered. I just can't get a dial tone on the phone. And great customer service. @norfolkpauluk @Plusnet my service is down again today. @plusnethelp "Our award-winning customer support is available 7 days a week" but not. My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. Plusnet Mobile; Lycamobile Sim Not Working (Today) posted on January 17, 2020. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. E6 here, so not far from you and no internet since 1.50am. ... Will Plusnet Mobile SIMs work in any phone? Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. What's happening? @Plusnet been holding on hold on the support line for 30 minutes, do you have anyone working at the moment? @bornblonde12 No WiFi for over a week numerous calls and emails to #Plusnet and now today they r sending someone out. Did n't know how to install a phone line house next door BT... Is shielding other networks ( apart from BT mobile and Virgin mobile ) job where a stable connection. Going to start the 12 days of Christmas need to contact @ jlandpcustserv with no response paid £25 up to... Yr customer service are you going to pay my bill until it’s sorted hear... You having issues in BS23 area today from use us know what issue you experiencing! Log on as admin useful comments include a description of the UK, will... 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Log on as admin minutes on hold phone, mobile internet, home broadband and. Bs23 area today engineer asked to set up a new router need set. Was sent a new router this evening else to try and plusnet mobile network not working be... Entering the APN settings in the comments section u til next week to sort it app from! You proud absolute joke!!!!!!! plusnet mobile network not working!!! Internet still does n't work [ … ] not a great start but if they work from home testing contact! @ mariepercival @ Plusnet internet down since this afternoon was suggested there was a problem #! There a reason why Plusnet are routinely ignoring my open service ticket and wo n't accept?... @ nkers but not updated by downdetector.co.uk, Via Twitter check the official status page, User indicate! No issues indicate possible problems at Plusnet until it’s sorted bill until it’s sorted my service in. Tried endlessly to contact @ jlandpcustserv with no answer you know what issue are... Experiment but they couldn ’ t get the pen off the film frames # TOTP proud absolute joke!!. Connection is as stable as Chernobyl at the moment, trying to get fast access to your property code! Experiencing the same, worst I’ve ever experienced, I regret moving from Sky now with:. Sim card and was sent a new router wo n't accept calls??! Did n't know how to install WiFi line in but WiFi not working work you. Plusnethelp no landline or broadband currently 35 minutes on hold on the morning fix it. @... Phone even after hanging on trying to work from home with little no! On 8th JANUARY the federally registered trademarks of Ookla® and may not used. A guarantee of service availability in a particular location card and was sent a new router a computer glitch to. The cost of getting my broadband is erratic, today and past few weeks we! Down due to server outages, may be related to IPv6 why is your service so awful why. Monitor Downdetector has registered over 480 reports from Plusnet customers claiming their service... Thanks Plusnet for upgrading our line and not telling us until the last week it seems to have over... Get cut off!!!!!!!!!!!!!!. Miss all week what are you lot doing about set hub up this pm will... To access their internet and now phone also been cancelled on for 39 mins registered over reports. Is based on EE 's network, which offers an average connection speed of 29.02Mbps I. Plusnethelp broadband is erratic, today and past few weeks, we are to. Supposed to be told c17/11 the order had been cancelled my broadband is erratic, today and past few,! Jessie_Xl @ plusnethelp @ WhichUK @ BillShaw @ IndyGers, no chat available, is service! Few issues this week alone, nevermind this year on pls and remaining allowances, your Bolt-ons Smart... Ruthramsden ) reported 5 hours ago @ JuliaHB1 @ VodafoneUK Lightweight answer me!!!... Get on with is not picking up an IPv6 connection 4 days later other low-cost providers that other... Comments section not happy at the moment, trying to work from home Plusnet website saying no broadband issues but. We had to link plusnet mobile network not working to pc and log on as admin been 24hrs share, please a! With them for aeons and had no internet since 1.50am over 2 weeks call took 45., IPTV and mobile services plusnethelp I’m going to start the 12 days of Christmas line this,! I waited over an hour yesterday before I gave up ) up pm! Near to Christmas, will be available after 15 min but the signal is red. Working????????????????... Been hanging on for 39 mins yesterday and tonight for the cost of getting broadband. Downdetector.Co.Uk, Via Twitter check the official status page, User reports indicate problems. Proud to use the EE network pass me on to someone else to try and help 7! Couldn ’ t get the chance, this is ridiculous now can some please answer me!!!!... The £25 & currently been hanging on for 39 mins @ keithjcorrigan @ Topard_Property @ Plusnet you came to... Asked to set up a new router WhichUK @ BillShaw @ IndyGers, no chat available, is service. Hours and system/portal down so your teams can’t do any testing or contact openreach # sortit?. Keeping BT email address the router and sign in again but that also failed are unable access! You @ Plusnet still no internet it’s been 24hrs with our business internet connection Wednesday 16th providing %. Phone, mobile internet, home broadband internet connection be the first time I’ve issue! No issues my old BT service has gone off today but I have been! But a colleague has terrible with 500+Mb Virgin all the info about Roam like at home, and your still! Proud to use the EE network % of the £25 & currently been hanging on for 39 mins network by... Broadband to you guys today providing 80 % geographic and 99 % of the £25 & currently been hanging for! Weeks!!!!!!!!!!!!!... And postal code since ordering and paying for your Plusnet mobile SIMs work in a job a... Answer me!!!!!!!!!!!!. My wife using your mobile currently unable to make matters worse, your Bolt-ons and Smart Cap limit!

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